What should you do if you notice a defect with a product in the store?

Submitting a product issue form is the appropriate course of action when a defect is noticed with a product in the store. This process ensures that the issue is formally documented and can be followed up on through the appropriate channels. It allows management and relevant departments to address the concern and take necessary actions, such as removing the defective product from circulation, communicating with suppliers, or ensuring that similar issues do not arise in the future. Proper procedures in handling product defects help maintain safety standards and customer satisfaction.

While discussing the matter with customers might seem helpful, it does not resolve the actual problem and could lead to misinformation or dissatisfaction if the defect isn't addressed promptly. Ignoring the issue is clearly detrimental, as it poses risks to both customers and the business. Waiting for a manager to arrive is not proactive and could delay necessary actions that should be taken immediately upon noticing a defect. Submitting the product issue form ensures that the situation is handled professionally and efficiently.