What should new employees do before starting training on the line?

New employees should complete all Five Guys University courses before starting their training on the line because these courses are designed to provide foundational knowledge about the company, its values, and operational procedures. This training equips employees with essential information regarding food safety, customer service expectations, and the specific processes that are tailored to the Five Guys experience.

Having this knowledge before beginning hands-on training ensures that new employees have a clear understanding of the standards they are expected to uphold. It allows them to enter the line training with a solid grasp of company policies, enabling them to focus more effectively on the practical aspects of their roles. This proactive approach ultimately leads to a smoother integration into the team and better performance on the job.

While other options like training with a senior employee or attending a safety seminar are important, they are typically more effective when the employees already have undergone the foundational courses that establish the necessary context for these activities. Reviewing the employee handbook is also beneficial but does not provide the structured knowledge that the courses offer.