Secret shopper award payouts for a shop should be distributed among which group?

Distributing secret shopper award payouts among all employees working the shift fosters a sense of teamwork and collective responsibility. When everyone is recognized for their contributions, it encourages a collaborative environment where each team member understands that their efforts, whether in customer service, food preparation, or general operations, contribute to the overall experience of the customer.

This approach helps to promote a culture of inclusivity, reminding employees that every role is important in delivering a successful dining experience. When everyone shares in the rewards, it can enhance morale and motivation, as employees feel valued for their work as a cohesive unit rather than just recognizing individual contributions. This practice aligns with the idea that customer service success is a team effort and reinforces the importance of unity within the workplace.