How frequently will stores be visited by a secret shopper?

The frequency of store visits by a secret shopper is typically set to ensure that quality control and service standards are maintained consistently throughout the year. The choice indicating 96 times a year suggests that secret shoppers would visit a location approximately every few days. This regular assessment allows for timely feedback on employee performance, store cleanliness, product quality, and overall customer experience.

This frequent interaction helps management identify areas for improvement and reinforce positive practices, ultimately contributing to maintaining the high standards Five Guys is known for. The detail in the schedule, being almost twice a week, supports the commitment to upholding service excellence and continuously striving for improvement based on customer feedback. Such a rigorous monitoring system is crucial in the fast-paced restaurant environment to ensure that every guest has a great experience.